FAQ's

How much will it cost me to repair my computer?

This question depends on what is wrong with the computer. Our repair prices are the cheapest – You wont find it cheaper. In fact we challenge you to ask around other repair shops and get prices, and then compare us. Our repairs start from 10.00 pounds.

What is your warranty policy on your repairs?

We have a 4 month warranty policy on the fault repaired. We will cover labour and previously replaced parts but not any additional parts that may be necessary to complete the job. Please understand the volatile nature of computers, and that some problems like viruses re-occur but not necessarily due to poor service on our part. See our Terms and Conditions

Will my data be safe?

Yes your data is safe; before we carry out any complex repairs a backup of your data will be taken. We also strongly recommend that you make backup often yourself to avoid data loss.

How long will the repair take?

We always endeavour to complete a job within 3 - 4 days. Some Laptops and Apple Macs may take a bit longer if parts are needed, which we don't have in stock. If this is the case we keep you updated with an estimated time of repair.

I spilled liquid inside my computer. Is it possible to repair the damage?

It depends on how much liquid was spilled. If the computer no longer turns on you may have a defective motherboard because it was shorted out – this is an expensive repair. If the computer can turn on, but the keyboard/touchpad doesn't work then the damage may be limited and this can be repaired

Do you repair Apple (Mac) computers and laptops with screen, keyboard, hard disk, memory and other problems?

Yes, we are able to repair Apple (Mac) computers and PC Laptops. Our prices are Student Prices which means its more affordable than other shops and even Apple. We can carry out Screen and Motherboard repairs, Charger socket repairs, Upgrades, Casing repairs, Hinge repairs, Data Recovery and Password resets.

I have data that is lost. The drive still works but I can't get to it. Can Student Computer Services recover my data?

In most cases we can. We have established a number of business partners specialising in Data Recovery - they can provide this service for us at special rates and we pass the savings to you. Please give us a call and we'll schedule an appointment for an estimate.

My laptop's screen is shattered. Can you fix it? How long will it take? Is it worth repairing?

We can repair broken laptop screens within 7 working days. It is generally worth repairing unless the system is more than four years old. It's important to note that we only use new replacement parts that are sourced from manufacturer approved resellers for the best quality repair.

My computer is running slow. Is it infected with viruses and/or spyware?

Maybe - in most cases yes. This can also happen if your system is overheating or you have a lot of (unnecessary) programs running at once. Other times you may simply need more memory to meet your usage requirements. Please call so we may help you assess the situation.

Why does Student Computer Services work by appointments and not walk-ins?

We feel it is important to keep our operations orderly. As University Staff we have to work to our contracts first – supporting the University Administrative and Academics Staff. Once we have finished in the office we are then free to provide this service for Students from 6pm. To avoid conflict of interest - all Students Computer Services repairs are carried out in the evening.

Finally - where are we based? Where is our Office?

We do not have a a dedicated single point of location or a counter service! Our Computer Reps and Technicians are based on several University Campuses in and around London. Any office space used is for access by staff only. As a result - Computer Reps carry out Bookings and Collections, and Technicians do the repairs. Its a system that works well for everyone and allows students to get the cheapest repair. We ask all students to write a feedback on our Facebook page as it helps others decide if we are for them. If our method of operation is an issue - please look elsewhere.